Refund policy
Return & Refund Policy
Made to order
Every Amazing Matcha T-shirt is printed specifically for you after you place your order.
Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect size or color selections, or other ordering mistakes.
Please review the product description and size chart before purchasing.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at hello@amazingmatcha.com.
Include your order number, a description of the problem, and clear photographs showing the issue.
Once we've reviewed your request, we'll arrange an appropriate replacement or refund for an eligible issue at no additional cost.
You generally won't need to return the defective item. Please do not send products back without contacting us first.
Cancellations
Because orders are submitted for production, cancellations or changes cannot be guaranteed once an order has been placed.
If you need to make a change, contact us as soon as possible at hello@amazingmatcha.com. We'll do our best to accommodate your request if production hasn't begun.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times vary depending on your bank or payment provider.
Questions?
Contact us at hello@amazingmatcha.com.
Nothing in this policy limits any consumer rights that cannot legally be excluded.